Product Specialist

Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person - whether that's meditation, coaching, therapy, medication, and beyond.
Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.
We are looking for a Product Specialist to join our team. You will be an extension of our Customer Success and Implementation team - Team SUCCESS! You are a confirmed product expert that is customer & member-facing and a master of cross departmental relationships. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry, and backed by prominent VCs including Rethink, Work-Bench, RRE, and General Catalyst.

What you'll be doing:

  • Serve as the product expert working internally and with customers and members alike.
  • Solicit, log and report on customer feedback to appropriate teams. This will include but is not limited to Service Level Agreements, NPS & Customer Satisfaction Scores.
  • Prepare & present articulate customer and member facing demonstrations that engage and inspire our product and services and how it relates to our mission
  • Assist in new product introduction and release activities
  • Train and provide support for customers and members of the SUCCESS team
  • Stay up-to-date with product knowledge, business flow, sales process and market dynamics
  • Ensure all internal documentation is kept up to date in a clear and concise manner
  • This position reports to the Manager of Customer Success Operations
  • Willing and able to travel as necessary (approx. 15%)

What we expect from you:

  • Bachelor's degree or higher preferred
  • 3+ years in a Product Specialist function, preferably in B2B or B2B2C vendor markets
  • Ability to thrive in a fast-paced and high-pressure environment as a team and individual contributor.
  • A passion for the products you work with and to continual product knowledge expansion
  • Superb communication skills, both verbal and written, with the ability to presents & train different audiences effectively
  • A deep passion to transform the U.S. healthcare system, especially mental health
  • High integrity organizational skills and attention to detail
  • Humility, resourcefulness, directness, ambition, professionalism

What we'd love to see:

  • A history managing and supporting processes and playbooks at scale
  • Bilingual in Spanish
  • Previous exposure to complexities and challenges in US healthcare
  • Demonstrated passion for, and understanding of, mental illness and broader U.S. healthcare system
  • Experience working cross-functionally with sales, marketing, operations, product, engineering, and design teams
Benefits of working at Spring Health:
Focus on total health including:Generous medical, dental, vision coverage available day 1 + access to One MedicalAccess to Spring Health's platform which includes (10) free therapy sessionsUnlimited time off in addition to (12) paid holidays16-18 weeks paid parental leave $500 per year Wellness Reimbursement
Creating a culture you can thrive in:Flexible remote and hybrid work style arrangementsCalm Fridays to encourage meeting & distraction free days Donation matching to support your favorite causesEmployee resource groups
Supporting you financially through:Competitive mix of salary and stock optionsEmployer sponsored 401(k) match
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:Members Come First We are genuine member advocates.Move Fast to Change Lives We build with urgency and intention.Take Ownership We extend trust and hold ourselves accountable.Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.Science Will Win We will achieve impact by innovation and evidence based frameworks.Candor with Care We are open, honest and empathetic.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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Posted
04/20/2022
Salary Range
$64,000.00 - $121,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Location
New York, NY, 10010, US