Performs advanced diagnostics, service repairs, rebuilding jobs and maintenance work on customer and/or dealer owned equipment.Completes daily tasks at company shops in a safe, efficient and capable manner, using the least number of labor hours necessary.
Essential Job Functions:
Performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer owned equipment.
Maintains current knowledge of John Deere and competitor products and keeps abreast of all changes in various models of equipment sold and serviced by the distributor.
Reports each service call or repair job at the end of each shift, giving the following information:(a) customer's name, (b) make and model of unit, (c) serial number, (d) hours worked, (e) travel time, (f) details of work performed, problems encountered, time required, (g) parts, equipment and supplies used.
Reports in complete detail as above with regard to warranty situations handled.
Keeps immediate shop area in which he works in a clean and orderly manner.
Brings to the attention of the Shop Manager/Manager any additional work required on a unit.
Notifies Shop Manager/Foreman if shop equipment or vehicle is not in serviceable condition or constitutes a safety hazard.
Returns tools to crib at the end of each shift in a clean condition ready for the next man to use.
Keeps service bulletins and parts literature current and orderly at all times.
Conducts himself in the presence of customers in a manner which will retain a good opinion of the company and the Service Department.
Takes advantage of all opportunities to attend schools and training sessions in order to upgrade technical competence.
Performs other duties as assigned by Manager.