This position greets and directs patients and visitors with professionalism and courtesy. Obtains patient paperwork for check-in, ensures accuracy and completeness of patient demographic information in computerized EMR system. The receptionist is responsible for answering incoming calls, checking patients in and out, collecting necessary documentation and demographic information, collecting co-pays, pre-payment for procedures, payment on balances due at time of visit or past due, as well as additional clerical duties.
Salary Range: $16-$22
Signing Bonus: $500
Clinic: Weekdays from 8a-5p
Physical Therapy: Weekdays from 7a-6p (Boulder) & 7a-5p (Lafayette)
MRI: Weekdays from 7a-6p and Saturdays from 7a-3:30p
Primary Job Responsibilities:
Additional Department-Specific Responsibilities:
Education: High school diploma or equivalent.
Experience: One year of experience in customer service or reception, preferably in a medical office setting.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of computerized scheduling/EMR systems.
Knowledge of customer service principles and techniques.
Knowledge of medical terminology, radiological terminology (MRI only) and organization services.
Knowledge of staff responsibilities to accurately direct callers.
Ability to use multi-line phone system, including transferring calls and paging.
Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
Skill in communicating effectively with physicians/clinicians about scheduling preferences.
Adequate hearing to answer phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Ability to work well under pressure with minimal supervision.
Ability to elicit appropriate information to route calls to the appropriate person or schedule appointment with the appropriate provider (or secondary provider in instances when preferred is unavailable).
Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management/EMR software.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
Mental/Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is largely a sedentary role. Requires repetitive motions with the wrists, hands, and fingers. Requires sitting/standing for extensive periods of time. Requires ability to reach above shoulder height. Requires corrected vision and hearing to normal range. Requires bending and twisting at the waist, reaching high and low, talking, hearing and seeing. May lift and carry items weighing up to 50 pounds.
MRI-Specific Mental/Physical Requirements: Additionally, due to the proximity to the diagnostic equipment and the requirement to occasionally assist in positioning patients, certain implants, devices or objects may be hazardous to you and may interfere with the diagnostic procedure. The MR system magnet is ALWAYS on, so internal metallic objects or fragments, foreign bodies, implants, devices or objects may necessitate removal from employment.
COVID-19 vaccination required in order to be considered for this position.
BoulderCentre for Orthopedics is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.Requirements: