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Customer Service Representative - No Interview / 2nd Shift

Description:

  • Take incoming calls from members - payments, account information, etc.
  • Navigate tools and resources to properly address member inquiries
  • Maintains high level of service with members and meets performance targets
  • Maintains composure and demonstrate a calm, professional position while adapting to difficult situations
  • Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge

Skills:

Customer service call center, Customer support, customer service, inbound call, outbound calls, retail, Call center, data entry, banking

Top Skills Details:

Customer service call center, Customer support

Additional Skills & Qualifications:

Clear verbal communication, written communication, and reading comprehension in English

Use of standard office equipment

Attention to detail

Punctuality

Strong analytical thinking skills

HS Diploma

Experience Level:

  • Entry Level

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Posted
01/15/2022
Type
Full Time
Location
Des moines, IA, 50319, US