Part Time Customer Service Advisor

Location: Office based in our COVID safe Preston Brook, Runcorn site
Hours: Part time - 20-23 hours per week
Contract: Permanent
Start Date: 28th February 2022
Salary: £9,880.00 (20Hrs) £11,362 (23Hrs)
Choice of 3 shift patterns below:
•\tMonday - Friday - 17:00-21:00 - 20 HRS
•\tFriday 16:00-20:00, Saturday 08:00-16:30 and Sunday 10:00-18:00 - 20HRS
•\tWednesday Thursday Friday 17:00-21:00, Saturday 08:00-14:00 Sunday
10:00-15:00 - 23HRS

Deliver premium level customer service on behalf of Capita working on our Tesco Mobile account.
At Capita, we house a Centre of Excellence at our fantastic office in Preston Brook. On our Tesco Mobile team, we want to go beyond just making our customers happy. We want to provide a personalised, premium service which can continually improve their experience. Using advanced technical support tools, our platinum service ensures our experts - that'll be you - are able to help our customers where and when they need it.

Job title:
Part Time Customer Service Advisor

Job Description:

What you'll be doing:
Supporting with inbound calls within our contact centre environment
Delivering a service which makes your customers feel valued and supported
Investigating and resolving complaints
Maintaining and updating our customer database

What we're looking for:
Confidence and the ability to communicate clearly and effectively
An ability to learn new skills quickly including adopting new processes and technology
An ability to think on your feet and adapt to different situations
A good listener, who can be empathetic, show patience and adapt their behaviours to suit different customers

What's in it for you?
A competitive salary of £18,525 per annum
22 days' holiday plus public holidays
Pension scheme and a childcare scheme
Monthly incentive scheme
A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.

You'll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop with us, there may even be the opportunity to extend your contract further. We'll provide the support you need to do all of this, because our purpose is to create a better outcome for you.

What will happen next:
Choose apply now to fill out our short application
Your application will be reviewed by our global recruitment team
We will invite you to take part in an interactive game-based assessment called Arctic Shore Assessment. Please look out for an email from and complete as soon as possible
Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

United Kingdom

Time Type:
Part time

Contract Type:
Runcorn, United Kingdom, gb
Apply Now