Service Desk Assistant

Service Desk Assistant

Central Edinburgh

£16,302 plus employer pension, car parking

Valeco recruitment have partnered with Scotland’s largest independent supplier of the world’s top-ranked office products to support them in hiring a service desk assistant to join their team.

We are on the market and looking to speak with someone who is keen to learn new skills and to provide an excellent level of service to customers.

This is an entry level role and would suit someone who has recently left school or college and full training will be provided. You will be based in our client’s head office in Edinburgh.

The working hours are Monday to Friday 8:30am to 5:00pm

What does the role involve?

· Receiving incoming support calls, by telephone and electronically

· Correctly triaging the initial support call

· Accurately logging the support call on our service system

· Correctly despatching the support call to the relevant team/department

Key Skills:

· Display a friendly, helpful manner when dealing with customers and colleagues

· Outstanding telephone manner

· Excellent communication skills, keeping customers updated of progress/delays

· A positive “Can do” attitude

· Be competent using a computer

· Experience in using Microsoft 365, Outlook, Word, Excel, PowerPoint, Teams

· Knowledge of Vantage Online would be advantageous
Edinburgh, United Kingdom, gb
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