Membership & Community Engagement Executive

Illuminate Recruitment are delighted to be working with one of the global event and content platform providers for sports performance professionals. An organisation with a commitment to driving change, sharing best practice and inspiring leaders to champion excellence, they are now looking for a Membership & Community Engagement Executive to support members and help them engage with the exceptional products that are available to existing and new members for this inspiring subscription service.

Why do we need you?

This organisation has just undergone an exciting revamp and realignment of its product and service offering and you will be responsible for helping with the co-ordination and delivery of these membership products. You will help members understand and engage with all elements of their membership. This is a key role that will help drive growth, retention and ensure that the products that are on offer are of the highest standard and are really supporting members learning objectives,

What will you be responsible for?

You will be responsible for the

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To help monitor KPIs and support the Performance Product Lead in reporting against those KPIs monthly

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To support Account Management in implementing product processes

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To support the Editor in content creation

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To own the accreditation of all CPD accredited products

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To support the Performance Product Lead in undertaking quantitative and qualitative industry research and support the implementation of the product development roadmap for all member-only products

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To support and where relevant lead the delivery of products to time and budget, working collaboratively with Commercial, Marketing, Events and Account Management

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To liaise with Marketing to ensure all products are communicated effectively and consistently to members and prospective members across all relevant marketing channels

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To support members meeting their learning objectives by sharing relevant content, or creating introductions across the network

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To build industry knowledge of the target market and continually feed that knowledge back to the business and be the businesses’ subject matter expert (SME)

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To support the Performance Product Lead in producing monthly research summary sharing key trends, challenges and opportunities for designated communities back to the wider business

What skills, knowledge and experience will you need to thrive?

· Some experience in a product, customer service, or account management role

· A passion for sport, organisational change, or coaching of high performance.

· Experience in the sport performance industry; through a previous role or academic study, preferred

· You will be someone who identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalise on them

· A confident negotiator with both internal and external groups able to build excellent rapport, finding solutions that match the needs of all parties

· Uses a variety of ways to get things done and seeks new ways to solve problems even when the first way isn't effective

· Has excellent communication skills, both written and orally

· Has excellent time management and organisational skills, able to work under pressure and meet tight deadlines

· Actively investigates new perspectives and opportunities, pursuing training and development opportunities

· Computer literate with good knowledge of I.T. including Office packages, Word, Excel, PowerPoint, Access and Outlook

What we can offer you:

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A fast-paced, dynamic environment where you will be exposed to all facets of a small-medium sized business

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Opportunity to have an impact immediately

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Flexible working

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An enhanced benefits package includes;

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Heavily subsidised gym membership

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26 days holiday per year + 1 additional for every 2 years’ service

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Simply Health membership

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Cycle to work scheme

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Interest-free season travel ticket loan

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Global travel is an option (in a post pandemic world!)

If you are passionate about building relationships, finding solutions for customers and clients and have a passion for sport or organisational psychology please get in touch today
Posted
01/12/2022
Location
Wimbledon, United Kingdom, gb
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