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Professional Services Consultant - ITSM

Remote with some travel to client if required

My client is a market leader whose solutions combine Real Time analytics, automation and employee feedback across all endpoints. Their cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work.

Job Description

The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company's products are implemented within a customer's organization in such a way as to meet or exceed a customer's reasonable expectations of the solution's technical and business benefits.

The Professional Services Consultant's role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer's own office or site is essential as and when required.

Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all products at an advanced level of competency during a project implementation
Install and configure products in line with the agreed solution design and prepare all relevant technical project deliverables
Implement all technical aspects of service delivery to the required standard of quality
Educate and empower customers to take full advantage of the solution so that it is fully adopted
Understand customer requirements to be able to advise and implement a relevant solution in line with industry best practices
Work collaboratively with internal teams (sales, pre-sales, support, product management) and partners
Contribute to our community forums by posting and publishing articlesQualifications

Minimum of 5 years of experience in ITSM domain in a customer-faced role
Good troubleshooting skills and technical knowledge of IT operations and ITIL
Exposure to Digital Transformation projects, preferably End-User related
Excellent knowledge of Microsoft Windows clients and applications, MacOS is a plus
Desired experience with Cloud deployments (eg Architecture, Security (SSO), API's)
Ability to quickly learn new technologies in an unsupervised environment
Excellent communication, customer-facing and teamwork skills
Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologiesPlease apply now for more details
83zero Ltd
Stoke-on-Trent, United Kingdom, gb