Service Owner

Service Owner (interim) Contract

NB'' Only sole British Nationals who are DV Security Cleared need apply.

My client is involved in a range of future game-changing defence and security programmes. The position is within National Security Solutions to cover for when one of the Service Owners is away for an extended break. You will be working on a dynamic and fast-paced client project with the potential to make real improvements to capabilities presented to end users.

As service owner, you will be accountable for the quality of your service. You need to adopt a portfolio view, managing end-to-end services, which include multiple products and channels. You will be expected to operate at scale and provide the connection between multidisciplinary business areas and stakeholders.

At this level, you will:

· Make sure the necessary business processes are followed
· Participate in the governance of the service, including acting as a point of escalation for the delivery teams
· Influence the allocation of resources to areas of the service based on stakeholder decisions about priorities
· Communicate the benefits and performance of your service
· Ultimately be responsible for the successful operation and continuous improvement of the service

Key Skills

Agile working. You know how to coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You are able to act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. (Relevant skill level: expert)

Financial ownership. Limited to ensuring the correct resources are deployed as required for the phase of the project. You can develop an agile business case and own and iterate it throughout the product life cycle. You know how to develop benefits with others within the portfolio. You understand the granularity of financial costs per sprint and value delivered. (Relevant skill level: expert)

Life-cycle perspective. You can apply experience of multiple parts of the product life cycle. You can recognise when it is right to move forward and when it is right to stop. You can recognise the appropriate deliverables and the right people to meet these. You are able to work with other agile delivery operations throughout the product life cycle. You can plan and engage with the appropriate stakeholders at a particular stage in the project. (Relevant skill level: practitioner)

Operational management. You keep abreast of industry best practice and can cascade ways of working. You know how to make operations efficient. You can act as the escalation point for major operational issues and champion operational management across the community. You can work closely with leaders of operational delivery teams in digital, data and technology (DDaT). (Relevant skill level: expert)

Problem ownership. You know how to anticipate problems and how to defend against them at the right time. You understand how the problem fits into the larger picture. You can articulate the problem and help others to do it. You know how to build problem-solving capabilities in others. (Relevant skill level: expert)

Product ownership. You know the tools, terms and concepts used to deliver a product and how they can be adapted and applied to different phases of delivery. (Relevant skill level: working)

Strategic ownership. You can develop a long-term vision and objectives. You are discerning and disciplined in focusing on what is important and most relevant. You know how to develop the capability of others. (Relevant skill level: expert)

User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user. (Relevant skill level: expert)

For more information, please contact Adrian Weideman at Carbon60

on (phone number removed) or (url removed).

The recruiter has stated that all applicants for this job should be able to prove they are legally entitled to work in the UK. Carbon60 is a trading name of Carbon60 Limited an Employment Business/Agency
Company
Carbon 60
Posted
01/12/2022
Location
Woking, United Kingdom, gb
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