Housing Support Assist

Housing Support Assist
£9.50 per hour
Full Time Contract

We are seeking a Housing Support Assistant to assist in the provision of an efficient, safe and welcoming temporary accommodation service to homeless households that meets its service and financial objectives.

Main responsibilities include:-

To be the first point of contact for residents, visitors to the building and phone calls, providing a high level of customer service whilst performing reception duties.
Assist with the throughput of clients in and out of the service to maintain the availability of temporary accommodation units.
Contribute to the support and risk management of residents; examples include making welfare checks as directed by officers/management, noting client presentation and requests and passing that information on, sharing risk information with colleagues, reporting missing persons.
Complete relevant paperwork with residents, including explaining the purpose and uses of documents; examples include admission checklist, pre-risk assessment form and rent receipts.
Key Skills and Requirements include:-

Ability to work to a 2 shift rota between 8 am and 9 pm, Monday - Sunday as part of a wider team.
Full UK Driving License.
Experience providing housing support to vulnerable individuals.
Knowledge of issues facing homeless individuals, including housing options, welfare and benefits and temporary accommodation
For more information, contact Shona on (phone number removed)
Newcastle upon Tyne, United Kingdom, gb
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