ICT Assistant / IT Support / 1st Line Support / IT Service Desk

ICT Assistant / IT Support / 1st Line Support / IT Service Desk

Location: Stoke, Stoke-on-Trent

Salary: £23,000

Full Time (35 hours per week)

Permanent

Closing Date: 26th November 2021

Interview Date: 6 December 2021

The role:

Our client is looking for an ICT Assistant to provide technical support for the Group’s ICT systems, giving great customer service and helping everyone to use technology effectively.

Job requirements:

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Providing excellent customer service on the ICT service desk, providing first and second line support

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Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish

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Setting up and maintaining mobile equipment

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Supporting the whole ICT team with administrative duties

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Providing support and guidance on how to use technology provided to staff

What our client is looking for:

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Experience in a customer service role and an ICT support environment

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Good working knowledge of Microsoft systems

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Ability to solve problems using own initiative and prioritise work to meet deadlines

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Great communication skills

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Someone who is compassionate and supportive and happy to help no matter how big or small the problem is

Help our client to make sure everyone in the region has access to a happy home. APPLY NOW!

#Working9till5 #NoWeekends #OfficeHours #ICT #ICTAssistant #CustomerService #JobsThatGiveBack #Housing #GreatBenefits

Our client knows that a group full of people from diverse backgrounds and communities makes them better at what they do. This means building a more inclusive and diverse workplace and promoting equality for all regardless of what you look like, where you come from and who you love. They are an equal opportunities employer and welcome applications from everyone. They will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief
Posted
01/12/2022
Location
Stoke-on-Trent, United Kingdom, gb
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