Support Engineer

Application Support Engineer
£20,000 - £30,000 doe

An independent creative software house based in Bristol is looking for a Support Engineer to join their growing business. You will be a client facing first point of contact and helping the clients with queries and getting the most out of their software. Whether you junior or a more experienced Application Support Engineer, then we want to hear from you!

Support Engineer Role & Responsibilities:
*Answer centralized IT service desk calls, log incidents and service requests and queries.
*Carry out diagnostics, resolve on the first line and escalate to other areas.
*Keep in contact with customers with regards to incidents and updates.
*Work with software developers to mitigate repeat incidents.
*Work with clients on reactive and proactive queries and updates for continuous improvement of the product for the customer.

Support Engineer Knowledge, Skills & Experience:
*Junior - At least 1 year experience working within a software support environment along with excellent communication skills.
*Experienced - 3 or more years' experience in a software support environment.
*Basic HTML, CSS and JavaScript skills

Support Engineer Benefits Package:
*Salary - £20,000 - £30,000 doe
*Flexible Holiday - Take as much paid time off as you need!
*Free onsite gym
*Hybrid working model and flexible hours
*Clear routes for progression
*Autonomous, self-managing teams
*Excellent training and certification/qualification opportunities
*Learning allowance, research and development curriculum and mentorship program
*Pub lunches, staff socials, away days and access to perk box.

Job Reference No: (phone number removed) Support Engineer

If you are interested in the Support Engineer role or looking for something similar please contact our Managing Consultant, Ellie Rialas. directly at (url removed) or call them for a confidential discussion on (phone number removed).

Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at (url removed)
Bristol, United Kingdom, gb
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