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Master Technician

JA843 - Master Technician

Location - Exeter

Salary - £Competitive

Hours – Monday - Friday 0830 - 1730


We are currently recruiting for a VWG Accredited Master Technician to join our client’s dealership in Exeter and assist in providing a high quality and efficient vehicle service offering for our customers. Working as part of a team and reporting to the Service Manager, this role offers you the opportunity to be put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will provide guidance and coaching to less experienced team members.

Key Responsibilities
Complete scheduled vehicle servicing in line with manufacturer guidelines
Undertake diagnostic activities to identify causes and solutions for customer vehicle issues
Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers
Liaise directly with customers and service advisors, providing outstanding customer service
Ensure vehicle servicing activities are completed in a safe and high-quality manner, in line with both internal and manufacturer requirements
Participate in ongoing training and development to ensure product and service knowledge is up to date
Contribute to local and companywide process improvements and innovations
Mentor and provide guidance to apprentice technicians, where applicable
Skills and Experience
You will be a Master Tech level vehicle technician with  accreditation in one of the VWG brands would be preferable, although not essential.
MOT Tester certification would also be useful, but we would consider applicants from people without this
Excellent problem-solving skills and strong attention to detail
A strong customer service focus with the ability to communicate technical information to a non-technical audience
Outstanding organisation and time management skills with the ability to work to deadlines
A full UK driving licence,
Comprehensive Tool insurance at no cost to you
Colleague discounts on new and used vehicles, parts and servicing
MAVTA reward and recognition awards
£600 Colleague Referral Bonus
Marshall Rewards discount shopping portal
Life assurance at no cost to you
Exeter, United Kingdom, gb