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Implementation & Support Technician

Implementation & Support Technician Full Time & Permanent Office Based c.£23,000 Annual Bonus Benefits Midsomer Norton A small but fast growing company is looking to recruit an Implementation & Support Technician to join their friendly team. This is a new role joining an existing, busy support team and although the role will be based in their Midsomer Norton base, there may be the occasional need to visit customer sites from time to time. This position will require you to;- Support customers by responding to usage and technical enquiries and providing system training. Process and dispatch customer orders including the accurate completion of the company stock records. Receipt, test and record deliveries received from suppliers. Key Responsibilities will include;- Acting as first line support/dispatch answering the support line and either addressing the issue or scoping it for others. Creating and maintaining accurate support requests in the ticketing system to provide accurate and detailed customer history and management information. Managing role holder's ticket queue, keeping customers informed of progress and actions and resolving issues in a timely manner. Developing a knowledge of how to test systems and resolve problems. Diagnosing and resolving support issues. Contributing to online customer training course for company supplied systems. Learning how to remotely install and support software packages on customer sites. Supporting others in the Customer Support and Sales and Customer Care teams. Receiving, checking and booking stock. Inspecting and/or testing goods received according to agreed procedures.
CMD Recruitment
Bath & N E Somerset, England, UK