Customer Services Manager

TSR are currently working with a 5,well-established Housing developer who are looking to recruit an exceptional candidate to join their Customer Care department. This is a fantastic opportunity for someone to use their Customer Service skills as well as managing a strong team with the ability to achieve all set targets Duties Support and work alongside the Customer Care Director to provide efficient, effective, high quality and customer focused after sales and maintenance service within the Customer Care department To lead and develop and strong team Ensuring customer care experience is represented in all aspects of operational delivery Ensure that the Customer Care team are trained and motivated to deliver the best customer service Handle and resolve high level / difficult customer complaints and feedback the results of inspections and audits to the site team and senior management Analyse and monitor the customer profile and associated customer needs Development of truly breakthrough customer experiences which are aligned to the future needs of our customers and the business To review our current processes and ensure that they are being used to maximise our opportunities Work closely with product development team to ensure that future development aligns with customer expectations Develop relationships with colleagues and senior stakeholders within all regions to ensure development and delivery of consistently great customer experiences into the business Develop your team members by enabling and motivating them to be the best that they can, building a strong talent pipeline to support the growth of the Business, completing Talent Mapping and Succession Planning bi-annually ahead of the mid-year and year-end Performance Development Reviews and discussing the outputs in these meetings Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
Nottinghamshire, England, UK
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