Client Service Manager

Service Manager required to cover the M1 Corridor region for a leading nationwide air conditioning company that has 6 regional offices and has been expanding since it formed in 2001. Our client offers their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of HVAC equipment. Our clients ever expanding client base consists of long standing relationships with blue chip Clients such as Hilton Worldwide, David Lloyd, Vue, Mal Maison, Cineworld, Tate & Lyle, Radisson and more. The Service Manager will be in charge of the M1 corridor area and should ideally be based within this area. The day to day responsibilities will be to efficiently manage the service and maintenance operations throughout your patch ensuring client satisfaction is achieved. In order to succeed the targets, set for the patch you will oversee and manage a team of 6-10 engineers driving service quality standards and productivity of the engineers. You must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works. It is expected that the Service Manager is able to demonstrate a high level of technical ability and confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works. Client Service Manager - M1 Corridor Position Requirements Proven Service Management experience HVAC Technical background Proven client facing / customer service experience Leadership skills Experience of service and maintenance contract framework and negotiations. Based within a commutable distance of the M1 Corridor Client Service Manager - M1 Corridor Position Remuneration Basic Salary up to £55,000 Car Allowance (£375 per month) / public transport covered Uncapped profit related bonus. (Average £10K - £15K, a guaranteed bonus will be put in place for the first 12 months) We, Bennett and Game Recruitment, a technical recruitment agency based in Chichester are acting as a Recruitment Agency in relation to this vacancy. Join us on Twitter, Facebook or LinkedIn - Search Bennett and Game Recruitment.
Northamptonshire, England, UK
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