IT Technician

Wysocki family of Companies (WFC) is looking for an experienced IT Technician located at our corporate office in Bancroft, WI who will be responsible for providing customer service to end users for onsite and all remote locations to troubleshoot technical issues and problems relating to hardware, software, and other systems the WFC IT department supports. This role will be also responsible for responding to, documenting, and resolving tickets as submitted to the WFC IT help desk system in a timely and comprehensive manner.

This is a full-time benefit eligible position based in Bancroft, WI. Team members at WFC are provided an array of benefit options.

This is not a remote role.

Qualifications

  • Associates Degree in Information Technology or related field or equivalent work experience.
  • 3-5 Years of Experience supporting numerous information technologies in a multi-location environment, resolving user issues, and being an integral part of the WFC help desk operations.
  • Demonstrated proficiency in the usage and support of Windows (server and desktop installs), Office 365, with the ability to troubleshoot end user issues using various techniques. Supplemental knowledge of Linux and MacOS a plus.
  • Demonstrated proficiency in the usage, support, maintenance and troubleshooting of end-user hardware including PC (desktop, laptop), server builds & support, mobile devices, and other IT related hardware.
  • Preferred Certifications include CompTIA IT / CompTIA A+
  • Demonstrated ability performing hardware upgrades and repairs as required.
  • Basic knowledge of network protocols such as TCP/IP, DNS, IPv4/IPv6 and routing technologies.
  • Demonstrated customer service skills in a virtual environment and in person.

Skills / Competencies

  • Effective communication skills to understand and relate to end-user issues.
  • Desktop support within a windows network environment.
  • Resourcefulness in identifying issues and developing solutions to minimize downtime and reduce operational disruptions.
  • Dependable work habits including the ability to work nights and weekends.
  • Network and infrastructure maintenance, installation, and support.
  • Supporting a virtualized infrastructure including server, desktop, and remote installations.

In this role, there may be nights/weekends and business needs arise with occasional travel between facilities. Overnight travel in Wisconsin is possible in very limited circumstances.

WFC is an EEO Employer





PI159390018

Posted
01/03/2022
Type
Full time
Salary Range
$45,000.00 - 82,000.00
per Year
Salary range estimated by
Location
Bancroft, WI 54921, US
Apply Now