IT Service Desk Analyst

Responsible for resolving end-user contacts in a timely professional manner & maintaining continuous communication within the department and our end users.

Essential Job Duties: 



  • Support all LKQ Technologies

  • Respond to requests for technical assistance in person, via phone, electronically

  • Diagnose and resolve technical hardware and software issues

  • Research questions using all available information resources

  • Convey complex technical solutions to novice end-users

  • Administer various applications

  • Assess/redirect problems to appropriate resources as needed

  • Identify and escalate situations requiring urgent attention

  • Track and route problems / incidents / request and document resolutions

  • Stay current with system information, changes and updates

  • Communicate important issues with the team

  • Participate in a 24/7 on-call rotation

  • Assumes other duties as assigned



Job Requirements:

Education & Experience:



  • High school diploma.

  • At least 2 years of customer service experience preferred


Preferred Qualifications:



  • Prelude Knowledge


Knowledge/Skills/Abilities:



  • Must have good written and verbal communication skills.

  • Must have the ability to work well with others.


Essential Physical Demands/Work Environment:



  • Requires sitting, standing, bending, stooping, and reaching.

  • Required to lift heavy items up to 50 lbs. routinely.

  • Requires normal range of hearing and vision.

  • Must have the ability to work in conditions of frequent interruptions.

  • Must be able to deal with the stress associated with a fast-paced work environment, including handling multiple tasks on a daily basis.



Benefits:



  • Health/Dental/Vision Insurance

  • Paid Time Off

  • 401k with Generous Company Match

  • Company Paid Life Insurance and Long-Term Disability

  • Short-Term Disability

  • Employee Assistance Program

  • Tuition Reimbursement

  • Employee Discounts

Company
Lkq Corporation
Posted
01/02/2022
Type
Full time
Salary Range
$35,000.00 - 49,000.00
per Year
Salary range estimated by
Location
Exeter, PA 18643, US
Apply Now