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Field Service Engineer

Medical Device Field Service Engineer -- Great Benefits! Great Salary!

This Jobot Job is hosted by: Sharon Brown
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $60,000 - $65,000 per year

A bit about us:

We are a medical device company that develops, manufactures, markets, and sells laser systems in dentistry and medicine and also markets, sells, and distributes dental imaging equipment, including CAD/CAM scanners. Our products are focused on better enabling clinicians to repair and restore patient's dental conditions while reducing the pain, fear, and anxiety generally associated with dentistry. We are committed to elevating the standard of care in dentistry, while enabling clinicians to achieve better business returns.

Why join us?
  • Amazing benefits
  • Room for professional growth
  • Dynamic team
  • Supportive management
  • Exciting technology


Job Details

What You'll Do In This Growth Role:
  • Troubleshoot and diagnose customer issue, order necessary parts, open case data and take appropriate action to resolve customer issue.
  • Serve as primary customer contact related to laser operations including, but not limited to, negotiating outcomes with dissatisfied customers.
  • Manage schedule and regularly follow up with customers in territory to ensure customer is optimizing the use of the laser(s).
  • Advise customers regarding technical or clinical concerns.
  • Manage the territory by scheduling visits based upon identifying customer needs.
  • Consult with customers to resolve any problems.
  • Ensure customers are adequately maintaining laser(s) by conducting care and maintenance in-service training when necessary.
  • Provide customers with quick reference guides and ensure that they are properly trained in the proper maintenance/use of laser.
  • Support generation of sales through skillful customer interface and partnership with Account Managers.
  • Develop and maintain relationships with local Sales Representatives and assist in the consultative sales process for new laser systems by discussing features and benefits of new products & upgrades when in customer office.
  • Sell service contracts, gold handpieces, mirror replacement & maintenance kits, and software upgrades to customers.
  • Advise customers concerning features and benefits of various consumable products to help drive sales & growth.
  • Identify areas for product improvements and communicate to Corporate engineering team.
  • Assist in the preparation and documentation of service bulletins as required.
  • Travel to support open territories as needed.
  • Review territory information on a monthly basis and schedule required preventive maintenance (PM) service calls as required during the month.
  • Provide required paperwork on regular basis to the corporate office.
  • Ensure all regulatory reporting requirements are adhered to on a timely basis.
  • Rely on experience and judgment to plan and accomplish goals.
  • Must be organized, a self-starter, able to manage own schedule and have a ‘Make-It-Happen’ attitude.
  • Must be willing to work in a dynamic and changing environment.

What You Need To Apply:
  • Associate's degree (A. A.) or equivalent from two-year college or technical school
  • 3 – 5 years related experience and/or training; or equivalent combination of education and experience.
  • Laser experience is a plus.
  • Must be able to work in tight spaces (Doctor Office Operatories), and lift and/or move up to 50+ pounds.

So if you're a Medical Device Field Service Engineer seeking a New opportunity please send your resume today!

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
Company
Jobot
Posted
01/01/2022
Type
Full time
Salary Range
$46,000.00 - 83,000.00
per Year
Salary range estimated by
Location
Bronx, NY 10400, US