Residential Mortgage Assistant Sales Manager



Overview:

Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act.



Primary Responsibilities:

  • Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager.
  • Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution.
  • Promote the Bank’s image in the marketplace through participation in various community events.
  • Assist in the coordination and presentation of marketing materials.
  • Respond to customer inquiries and complaints.
  • Participate in weekly management support team meetings and follow up on any issues that need to be addressed.
  • Keep abreast of changes and trends related to responsibilities of Loan Counselors.
  • Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.


Scope of Responsibilities:

This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager’s responsibilities in order to act as a back-up.

Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.



Education and Experience Required:

Bachelor’s degree and 3 years Residential Mortgage experience,

OR in lieu of a degree,

A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience

2 years supervisory experience

General knowledge of personal computers and software.



Education and Experience Preferred:

Excellent oral and written communication skills.

Ability to interact with all levels of personnel.

Strong interpersonal ability.



Location

Rochester, New York, United States of America
Company
M&T Bank
Posted
01/01/2022
Type
Full time
Salary Range
$31,000.00 - 69,000.00
per Year
Salary range estimated by
Location
Rochester, NY 14607, US
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