Desktop Support Specialist

We are seeking a strong Support Specialist for one of our clients located in Orangeburg, NY  

Key points - Please NOTE 

  • 5+ Years of experience as a Level II Support Tech
  • EMPOWER experience is highly desirable 
  • Experience working in a lab as an SME or working with lab applications is a must
  • IT Certs a big +

End User Support

  • Provide Desktop support to internal customers, monitors progress of open IT work orders
  • Run and analyze work order status reports and queries
  • Communicate w/ IT & Team associates
  • Proactively work to identify work orders in jeopardy of violating SLA 
  • Control, manage & assist in the development of all software and hardware policies
  • Coordinate all physical user moves with dept. supervisors, HR & IT management team
  • Interface w/ all software vendors to troubleshoot problems w/ proprietary apps
  • In collaboration w/ manager create & maintain computing environment standards & inventory controls
  • Manage apple / Samsung cell devices using either Air watch or Intune for configuration troubleshooting and deployment
  • Review practices and procedures of help desk and recommend more efficient means of handling and servicing customer reqs

Tech Analysis 

  • Independently analyze and solve client PC problems (hardware, software, network access)
  • Troubleshoot hardware related problems, memory , hard drive , video card replacement )
  • Support and troubleshoot various software products (MS office , windows terminal server, Symantec antivirus)
  • Research problems through reading doco

Customer Service

  • Maintain customer relations , address complaints and resolve problems
  • Update customer w/ pertinent work order status chgs
  • Insure all customers’ concerns are addressed
  • Positively impact IT Customer relations by proactively working to identify and address sensitive issues
  • Follow up with IT teams servicing problems and communicate problem and resolution to user as well as department  (s)  associated with the problem 


Salary Range
$43,000.00 - 63,000.00
per Year
Salary range estimated by
Orangeburg, NY 10962, US
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