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Service Coordinator

We are looking for a Service Coordinator for our office in Dubuque Iowa

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating quality matches and the development of extraordinary relationships.
  • Monitor, mediate and log all client and CAREGiver records in the software system.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
  • Design and implement a responsive contingency plan that ensures 100% maintenance of service hours.
  • Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
  • Field new cient inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
  • Demonstrate open and effective communication with the franchise owners, colleagues, CAREGivers, clients and family members....
  • High school graduation
  • One year of related business experience or an equivalent combination of education and work experience may be considered ...
  • Excellent oral and written communication skills ad the ability to listen effectively.
  • Effective written and verbal communication
  • Ability to organize and prioritize daily, quarterly, monthly and yearly work
  • Ability to work independently, maintain confidentiality of information and meet deadlines
Win Inc. is an independently owned and operated Home Instead franchise office{!user-name}

Each Home Instead franchise is independently owned and operated.

Home Instead
Full time
Salary Range
$31,000.00 - 45,000.00
per Year
Salary range estimated by
Dubuque, IA 52001, US