Associate Technical Support Analyst

Location: REMOTE
Description: Our client is currently seeking a Associate Technical Support Analyst 

Top responsibilities for this position 

- Partners with the business by meeting regularly to understand their processes and needs

- Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets

- Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity

- Assist customers with issues of both local to site and remote/home-based employees

- Actively creates and communicates documentation to support the team and its members

- Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment

- Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues

- Identify and drive process improvement initiatives

- Act as a liaison between the other tiers

Requirements

3-5 years desktop support experience


Contact: aflores@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
Company
The Judge Group
Posted
01/01/2022
Type
Full time
Salary Range
$58,000.00 - 90,000.00
per Year
Salary range estimated by
Location
Atlanta, GA 30383, US
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