Outbound Call Center Sales Representative

Outbound Call Center Representative

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Salary: $17.00

Location: 971 W Wetmore Road

Job Summary:

  Assist members and potential members, in a prompt and professional manner with their financial needs through outbound telephone calls. Promotes full service member relationships by cross selling products and services to meet their needs and save members money. Provides expertise with respect to all Credit Union products and services including: preparing and processing  loan applications and opening accounts.

Responsibilities and Duties:

  • Average product knowledge, sales experience and expertise in Outbound Sales.
  • Cross sells and identifying cross sell opportunities.
  • Cross sells products and services to members via telephone interviews. Through outbound calling to members, works to create full-service memberships, increase product usage. 
  • Makes outbound calls to members from generated list files that target members for specific products and services that meet members needs and increase account retention, profitability and products per HH. 
  • Reviews the credit report and identifies loan and credit card sales opportunities.
  • Interviews members, cross sells services to benefit members.
  • Process loan applications. 
  • Average experience in reading credit reports.  
  • Assures that appropriate records are maintained, and compilation/assembly of loan documents are prepared and sent to records in a timely manner with minimal errors.
  • Assists members with new account opening, completes loan applications and answers questions about products and services.
  • Assist members with issues/concerns that are within their authority to resolve. 
  • Performs other related duties as assigned.

Qualifications and Skills:

  • Up to six months of similar or related experience.
  • Equivalent to a high school education.
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.  Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.  Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
  • Must be able to operate a 10-key calculator by touch.  Must be able to use PC spreadsheet software. 

Hughes Federal Credit Union offers benefits to full time employees to include Paid Time Off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, and a Health Savings Account with employer contribution.

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

Full time
Salary Range
$23,000.00 - 34,000.00
per Year
Salary range estimated by
Tucson, AZ 85705, US
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