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Fact Finding Agent – Employer Protests

**Rate: $18/hour**

**Job Summary**

The Fact-Finding – Employer Protests Agent is responsible for reviewing unemployment insurance claims with outstanding Employer Protest issues to determine next steps required to resolve those issues. Using critical thinking skills, the Agent will analyze all information, notes, and documentation to identify gaps or discrepancies in information. They will then perform outreach to claimants and/or employers to obtain the necessary information, notate that in the claim file, and forward detailed notes as required to resolve the issue.

The position requires using time management to work a caseload effectively and in order of priority set by leadership, critical thinking skills to identify the needs on each unique claim, and communication skills ensuring that information gathered is clearly notated in the claim.

**Job Duties**

Fact Finding Agents will perform job duties such as:

- Analyzing claim information to identify discrepancies or missing information
- Assessing the information against requirements based on UI Code, Policies, and Procedures
- Sending employers standard forms to obtain additional information or clear up a discrepancy
- Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated
- Referring more complex issues to supervisor or tenured staff
- Notating all actions taken on a claim clearly and thoroughly
- Demonstrating the ability to make logical decisions
- Demonstrating the ability to manage a workload in a way that meets timeliness requirements
- All other duties as assigned by management to support claim processing

_**Note: This position will work full-time, Remote, Monday through Friday 8am to 5pm Pacific Time.**_

**Experience & Qualifications**

- At least 1 years’ experience in claim or case management
- Proficient technical writing skills to support detailed case notes
- Critical thinking & time management skills
Ogden, UT 84408, US