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Manager, Shopper Research Operations

WE GO BEYOND THE OBVIOUS, USING INTELLIGENCE, PASSION AND CREATIVITY TO INSPIRE NEW THINKING AND SHAPE THE WORLD WE LIVE IN. TO START A CAREER THAT IS OUT OF THE ORDINARY, PLEASE APPLY...
JOB DETAILS

JOB TITLE: MANAGER, SHOPPER RESEARCH OPERATIONS

Kantar Consulting - Retail, Sales, & Shopper Practice

LOCATION IS FLEXIBLE ON THE EAST COAST OR CENTRAL USA - OPTION TO WORK FULLY REMOTE
KANTAR IS THE WORLD'S LEADING DATA, INSIGHTS AND CONSULTING COMPANY. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar's 25,000 people based in more than 100 countries help the world's leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
OUR CONSULTING COLLEAGUES are growth experts. They are specialists in brands and marketing, retail and sales, e-commerce and organisational excellence. The combination of industry intelligence, data and advanced marketing technology results in solutions that switch on real growth.

Kantar's Retail, Sales & Shopper Practice helps leading retailers and brand manufacturers transform data and insights into growth strategies. We provide specialist insight, proprietary research, and data analytics to deliver actionable solutions. Join us and you'll be part of a world leading research, data, and insights provider.
KANTAR'S RETAIL CONSULTING TEAM is seeking a detail-oriented Research Operations Manager to project-manage every aspect of its market-leading ShopperScape® research studies. Reporting to the Director, Research, this position is responsible for executing day to day project related tasks, managing research schedules, and validating project deliverables for syndicated shopper survey assets. The Manager of Shopper Research Operations will support product and Shopper domain commercial strategies as well as the team that creates over 100 annual pieces of thought leadership for over 100 licensed clients spanning the CPG, retailer, agency, and financial sectors. This role is the primary liaison with operations, data processing, and third-party sample suppliers. The position works as part of the Shopper Insights team focused on providing support of Kantar's Syndicated ShopperScape® research studies.

KEY RESPONSIBILITIES

- Lead all operations and data activities for the ShopperScape research program.
- Manage project timelines, quality, and expenses
- Monitor project process including costs vs. budget, tracking any overages and impact on yearly budget
- Collaborate with Research Manager to create surveys and banner/tab specs
- Coordinate upload and QA of data into both dashboards and database
- Manage sample process
- Communicate with vendors and stakeholders to set expectations for design, fieldwork and delivery to meet final data availability dates for clients
- Communicate project specifications to reflect stakeholder requests throughout project design and process
- Lead project launch, status, and problem-solving calls with vendors and internal teams
- Communicate project status to internal team regularly, proactively identifying any threats to project timeline or budget.Summarize causes, potential options and ways to avoid in future studies.
- Ensure data delivered to clients meets high expectations for quality and usability
- Completes all necessary project forms
- Ensure that goals and required timing of research are met, minimizing scope creep
- Ensure all relevant project materials are available to team members and archived
- Evaluate and provide input on potential process improvements and ways of working

SUCCESS PROFILE

The ideal candidate will have 2+ years of experience managing market research projects and operations with the following capabilities:

- Familiar with GDPR and PII protocols
- Detail-oriented with strong quantitative skills and analytical abilities
- Proficient user of Microsoft Office applications, especially Excel, Teams, and Outlook
- Experience working in databases, both to run tables, and to QA data that has been uploaded
- Logical thought process and ability to effectively communicate information verbally and in writing
- Familiarity with data analysis, data reporting, dashboard, and crosstab software such as mTab, Q, Chrunch IO, Askia Info Explorer, Displayr, or similar
- Ability to work independently and prioritize work effectively
- Well organized with ability to foresee project requirements
- Able to build collaborative working relationships with cross-functional stakeholders including analysts, product managers, operations, data processing, etc.

COMMITMENT

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted andare allowed toflourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

LOCATION
New York, Work from HomeUnited States of America
KANTAR REWARDS STATEMENT

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
Company
Kantar
Posted
11/24/2021
Type
Full time
Salary Range
$74,000.00 - 131,000.00
per Year
Salary range estimated by
Location
Pittsburgh, PA 15201, US