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Scheduling Specialist-Naples-Patient Access Center

This position is 100% remote.


  • Schedule patient appointments via phone or fax in a timely, efficient and courteous manner and maximizes the patients’ appointments by scheduling multiple services on the same day if possible and appropriate
  • Responsible for accurate and current demographic information
  • Working knowledge of Medical Necessity protocols for scheduled tests and procedures and notifies physician office of any tests that do not meet necessity guidelines
  • Working knowledge of payor pre-cert and referral guidelines for scheduled tests and notifies physician office or patient at time of scheduling
  • Refer all private pay patients immediately to the Scheduling Services Manager or the Director of Pre-Arrival Services
  • Maintain a working knowledge of current department scheduling guidelines and testing protocols such as preps and patient instructions to ensure accurate appointment scheduling
  • Completes ancillary department requests for block times, time openings, order assistance and scheduling questions in a timely manner
  • Serves as liaison with patients and other departments
  • Communicates timely with the Benefit team for all same-day/next-day add on appointments
  • Responsible for maintaining performance standards that ensure the department is operating at peak proficiency and that established goals are consistently being met.
  • Work is performed under tight deadlines.
  • Maintain effective communication with patients, physicians, medical office staff and the CHS facilities and departments.
  • Maintaining current knowledge and understanding of government rules, regulations.
  • Ability to work with technology necessary to complete job effectively. This includes, but is not limited to, SCI, phone technology, PULSE/DAR products, insurance verification / eligibility tools, patient liability estimation tools, and scanning technology.
  • Ability to perform all other duties as assigned or requested.


  • Education:

High School graduate or equivalent


Minimum one (1) year scheduling experience in a medical facility, ambulatory surgery facility, or acute-care hospital

Knowledge of CPT, HCPCS, ICD-10 and medical terminology

Administrative Skills:

Excellent interpersonal skills required to communicate with direct staff and internal/external customers

Must possess excellent time management and organizational skills

Demonstrated critical thinking, creativity, problem solving and decision-making skills.

This is a Safety Sensitive Position.


  • High School or better
Salary Range
$32,000.00 - 57,000.00
per Year
Salary range estimated by
Naples, FL 34114, US