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Customer Service Associate (Bilingual)

Job Description

Essential Functions:

  • Ability to work in a call center environment, taking inbound calls from Ambit Energy sales consultants; inquiries include: general information, commission questions, bonuses, promotions, and marketing materials
  • Communicates with sales consultants via phone and in person at the annual Ambition conference
  • Acts with confidence by answering or finding answers to consultant’s questions and finding solutions to issues
  • Develops rapport with the consultant base; must have the ability to build and maintain relationships, and learn the knowledge required to resolve issues and answer questions
  • Promotes good customer relations and customer satisfaction with a friendly and professional demeanor
  • Maintain quality scores and call center metrics while working in a fast-paced team environment
  • Onsite presence is required at our annual consultant conference AMBITION which will require evening and weekend work, typically over Labor Day weekend each year
  • Full time physical attendance is an essential function of the job

Required Qualifications:

  • Must be bilingual (English/Spanish)
  • At least 6 months to 1 year of inbound call center experience, or a position with heavy phone use on a daily basis
  • Strong stable work history
  • Clear and articulate communication skills; both oral and written
  • Detail oriented and analytical
  • Excellent spelling and grammar skills with a strong attention to detail
  • Excellent math skills
  • Microsoft Office experience: Word/ Outlook/ Excel
  • Internet and data entry skills
  • Must be available to work: Monday – Friday 7:50AM -6PM and *Saturday 10AM -5PM*
  • Familiar with internal call center systems
  • Must be able to maintain acceptable attendance and punctuality
  • Experience handling difficult calls with proven experience with excellent call control
  • Previous experience supporting MLM organization a plus, but not required
  • Previous experience providing support to outside sales organization a plus, but not required
  • Responsive and adaptive to change

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

As a condition of employment with Ambit Energy, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation, which may also include a credit check for positions in some areas of our business.

Job Type: Full-time

Salary: $15.25 /hour

Job Type: Full-time

Pay: $15.25 per hour

Experience:

  • customer service: 1 year (Preferred)

Language:

  • Spanish (Required)

Work authorization:

  • United States (Preferred)

Work Location:

  • One location

Benefits offered:

  • Paid time off
  • Health insurance
  • Dental insurance
  • Healthcare spending or reimbursement accounts such as HSAs or FSAs
  • Retirement benefits or accounts
  • Education assistance or tuition reimbursement
Posted
11/24/2021
Salary Range
$20,000.00 - 30,000.00
per Year
Salary range estimated by
Location
Dallas, TX 75202, US