Front Desk Assistant @ Baptist Health Urgent Care - PRN Position

Urgent Team is looking for experienced Front Desk Assistants to join our PRN team in Little Rock, AR. The ideal candidate will have a minimum of one year of experience performing Front Desk tasks (patient check-in, insurance verification, etc.) in a healthcare setting. Flexible availability is required.

The Front Desk Assistant will be responsible for greeting patients, activating patient files and providing support to patients and medical staff.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

  • Welcome all patients and visitors by greeting them in person, answer inquires and direct them through the registration process.
  • Answer multi-line phones, filing, faxing, scanning documentation and completing daily patient callbacks.
  • Check in and discharge patients, assist clinical staff and close the office at the end of each shift.
  • Collect all insurance information, verify patient demographics, process payments, post patient balances and complete phone sheets.
  • Maintain a neat and clean work environment and professional appearance.
  • Adhere to all relevant health and safety procedures.
  • High school diploma or equivalent required
  • Knowledge of basic computer software and the ability to learn electronic medical records
  • Prior experience in a medical office setting

Please note, Urgent Team requires all new team members to be fully-vaccinated with the COVID-19 vaccine at the time of hire, subject to any exemptions granted for sincerely-held religious belief or medical reasons preventing vaccination and to the extent Urgent Team can accommodate such exemption without an undue hardship.

Little Rock, AR 72211, US
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