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Cashier/Customer Service 9th Street Citgo

HIRING:

1st and 2nd shift. Must be okay with weekends and willing to work overtime

PLEASE CALL for shift availability and to schedule an interview!

269-353-7545 Leave your name and contact information and the hiring manager will reach out to you for an interview.

  • This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous, Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction, High stress tolerance -- thrives in a high-pressure environment

Job Description

The Customer Service Representative (CSR) is responsible for operating the retail store during the assigned shift. This person is responsible for providing fast, friendly, sincere, and immediate service to all customers. Handle transactions in a fast, accurate manner without errors while operating the cash register and credit card equipment to complete sales. Receiving fuel and store product inventory. CSRs are also responsible for keeping shelves, displays, and merchandisers full and priced correctly. Maintaining a clean store facility, inside and outside, at all times. Consistently maintaining a clean, well groomed appearance and wearing the authorized store uniform and name tag.

Responsibilities Include:

Provide Superior Customer Service:

· Greet customers with a friendly smile and provide prompt, courteous service.

· Offer assistance and handle customer comments, complaints, or suggestions according to customer service guidelines.

· Develop and maintain customer relationships by recognizing the regular customers as well as the new customers – learning their names and remembering what their favorite items are.

· Execute the 5-step transaction process with each customer – Greeting, Quick Transaction, Suggestive Sell, Correct Change, and Thank You.

· Be knowledgeable at all times about sale items and store promotions.

Store Tasks & Responsibilities:

· Complete specific tasks as assigned by the Store Manager.

· Observe shift operating hours at all times and follow the work schedule as posted – unless a change in schedule is arranged with the Store Manager.

· Responsible for accurate inventory control and safeguarding company assets.

· Protect company assets at all times by following control policies.

· Perform loss prevention activities by observing suspicious conduct by customer, vendors, or other CSRs and act upon it according to store policy.

· Price, stock, and rotate products, as well as check code dates.

· Refuse to sell alcoholic beverages to customers during restricted hours or to those who are underage or intoxicated.

· Follow the laws and guidelines in the sale of tobacco products to underage customers.

· Perform inventory counts on departments assigned by the Store Manager or Assistant Manager.

· Follow store procedures when working with vendors, including checking-in product deliveries and verifying quantities.

· Complete the daily shift assignments and shift closeout procedures.

· Maintain store cleanliness standards both inside and outside the facility including cleaning display cases, shelves, beverage areas, restrooms, aisles, gasoline pumps, and property grounds.

· Assist in ensuring all store equipment is functioning properly and receiving proper preventative maintenance checks.

· Brew coffee and keep the coffee area clean and well stocked.

· Follow proper safety techniques/guidelines and encourage others to do the same.

· Set up advertising signs and display merchandise on shelves, counters, coolers, freezers, or tables to attract customers and promote sales.

· Scan or ring up customer total merchandise selection at the register and accept cash or credit card for purchases.

· Other duties or responsibilities as assigned by the Store Manager.

Technical Expertise:

· Become knowledgeable on the different procedures for customer to dispense and pay for fuel at the pump, so you can assist customers when needed.

· Monitor (and stick when required) fuel tanks, including checking for water.

· Clean fuel dispensers as required.

· Oversee emergency procedures for fuel dispensers as required.

Communication:

· Advise Store Manager of any personnel situations or policy violations.

· Report all accidents, maintenance issues, and customer incidents to the Store Manager immediately and complete proper paperwork.

· Communicate, as policy dictates, when unable to work a scheduled shift.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

· Customer Service – Responds promptly to customer needs – Responds to requests for service and assistance.

· Interpersonal Skills – Ability to interact with other people in a professional manner.

· Quantity – Meets productivity standards.

· Attendance/Punctuality – Consistently at work and on time.

Education and/or Experience:

· Ability to read and comprehend simple instructions.

· Ability to write simple correspondence.

· Must be able to perform basic math at the high school level.

· Must be able to perform basic math using units of American money, weight measurement, volume, and distance.

· Must be able to speak, read, understand, and write the English language at the high school level.

· Must have the ability to apply common sense understanding to carry out written, oral, or diagrammed instructions.

· Ability to resolve job-related problems in a professional manner.

· Ability to keep organized and has good time management capabilities.

Other Skills:

· Must be able to work alone, as well as with others.

· Must have good personal hygiene.

· Must be dependable, including reporting for work on time.

· Must have high levels of integrity and honesty.

· Must be safety conscious and flexible – ability to adapt to change.

· Must be able to work the days and hours required, based on the demands of the business and the store.

Physical Requirements:

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Must be able to tolerate gasoline fumes and cleaning products.

· Must be able to enter and work in a cooler at the temperature of 30 degrees (or below) for up to 35 minutes at a time.

· Must be able to stretch, reach, climb, balance, stoop, kneel, crouch, crawl, and to stand for a minimum of eight hours at a time.

· Must be able to lift and stock cases of products that can weigh up to 50 pounds.

· Must be able to speak, hear, taste, and smell.

· Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Note: This document is an outline of the primary tasks assigned and may be changed at the discretion of management, formally or informally, either verbally, or in writing. All employees are expected to assist the store management to achieve its goals even is such tasks are beyond the scope of this job description. The job description does not constitute an employment contract, implied or otherwise, other than an “At Will” relationship and is subject to change by the employer as the needs of the employer and requirements of the job change. Benefits apply to full time employees only. Waiting period applies.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Weekend availability

COVID-19 considerations:
TO KEEP OUR CASHIERS AS SAFE AS POSSIBLE WE PROVIDE FACE MASKS AND SANITIZERS, IMPLEMENT DAILY CLEANING & SANITIZING.

Application Question(s):

  • What is the best way to contact you?

Education:

  • High school or equivalent (Preferred)

License/Certification:

  • Driver's License (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: One location

Company
AGO Company LLC
Posted
11/24/2021
Location
Kalamazoo, MI 49009, US