Strategic Support Manager I - Erlanger, KY

Strategic Support Manager I – Erlanger, KY

Position Summary:

The Strategic Support Manager I (SSM I) role is a mid-level position within the Supply Chain team and reports to the Senior Manager of Demand Planning and Strategic Customer Management. The SSM I will be responsible for providing best in class customer service in support of key customer accounts. This role requires strong problem solving, organizational, and analytical skills. This role also requires the ability to work independently or collaboratively, exhibit sound judgment and a strong customer centric mindset. The SSM I position operates in a fast paced and demanding work environment and is expected to present a professional image to both external customers and internal team members.

Key Skills & Competencies:
  • Excellent verbal and written communication skills
  • Strong customer interaction skills
  • Results oriented and driven to achieve business revenue growth
  • High level of professionalism and alignment to ADM values
  • Project management
  • Problem-solving and critical thinking skills
  • Exceptional attention to detail
  • Teamwork and a collaborative style
  • Learning agility and flexibility to adapt to change

Description of Work Performed:
  • Enhance brand equity with key customers through excellence in order execution
  • Build and maintain customer relationships that drive efficiency and profitability
  • Participate in customer facing meetings and events
  • Proactively manage supply chains to meet customer expectations and minimize delays
  • Participate on cross-functional teams to resolve customer issues
  • Provide timely communication and follow through, both external and internal, for key account concerns
  • Coordinate customer order execution activities within the overall organization, with a high level of focus on:
  • Sales and Operations Planning Process
  • Forecasting and Demand Management for all relevant products
  • Master Production Scheduling and Master Planning of Resources (MRP)
  • Procurement
  • Make effective decisions in fast-paced business environment while accepting the responsibility to explain the business logic through business planning and analytical presentations
  • Understand strategic goals of the business unit and align personal goals accordingly
  • Excellent understanding of internal business processes
  • Portray a positive image of the company and self when interacting with customers and colleagues
  • Prepare, submit, and monitor daily and ad hoc reports
  • Familiarity with and adherence to all ISO procedures and requirements
  • Willingness to work outside normal business hours including weekends depending upon business need
  • Ability to travel domestically up to 20%
  • Perform other duties as required

  • 2 year University degree minimum, 4 year degree preferred in a business related field (i.e. marketing, finance, communication, etc.), supplemented with a minimum of seven (7) years relevant work experience in customer-facing roles. Equivalent combinations of education and experience will be considered
  • Demonstrated capacity to excel within high risk, fast-paced work environment
  • Proven ability to assess business and financial risk and exercise sound judgment in making decisions
  • Demonstrated negotiation and interpersonal skills
  • Proven ability to manage effectively within a team based work environment
  • Ability to develop and maintain effective working relationships with customers and internal partners/colleagues
  • Highly proficient in computer processes and Microsoft Office tools including Word, Excel and Outlook
  • Position requires sitting for prolonged periods of time, heavy phone use, and standing, bending, kneeling and operating a keyboard
ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veteran status.

Relocation is available with this position.

This position offers a complete benefit package, including 401K/ESOP, pension, health, life and dental insurance.

ADM requires the successful completion of a pre-employment drug screen and a background check.

About ADM:

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at


ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

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Salary Range
$70,000.00 - 120,000.00
per Year
Salary range estimated by
Erlanger, KY 41018, US
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