Optometric Assistant/Receptionist

**Please note the office is located in SIERRA MADRE, CA**

**Please note proof of Covid-19 Vaccination is required**

WE WELCOME applicants with previous experience in other fields such as retail, food service, or any other customer-focused industry.

Our optometry office needs an outstanding compassionate person with a strong customer service background and desire to make our patients so happy that they can't help but tell their friends how well they were treated. You must love working with people and be genuinely positive and enthusiastic. We are a specialty practice that goes beyond glasses and contacts. We specialize in custom lenses that help improve the lives of kids, patients with degenerative eye diseases, and patients with eye strain and migraines. We love that we can make a difference in our patients' lives and strive to provide them with a memorable positive experience. We will train the necessary eye care skills if you already have the customer service experience or desire to make people think they are not at a doctor’s office, but at Disneyland or a guest at a 5-star hotel.

What you'll do:

  • Obsess about giving an engaging, enthusiastic, and memorable experience for everyone who walks through the door from start to finish
  • Helping train kids to wear specialty contacts so that we can improve their vision and slow down the worsening of their prescription
  • Obtaining scans and verifying accuracy to help create custom lenses for adults with degenerative eye conditions
  • Provide style consulting and help customers choose the best glasses for their personal style, face type, and lifestyle so awesome their friends will ask “where’d you get those?!”
  • Make customers feel like guests in our home
  • Ensure flawless accuracy in taking and recording measurements, adjusting and fitting eyewear, and execution of all details as needed
  • Verify that finished eyewear meets optical standards and patient’s requirements/requests
  • Demonstrate exceptional product knowledge and accurately describe the features and benefits of various lenses and our frames
  • Comfortably explain eyewear prescription terminology to customers
  • Check-in patients and perform preliminary eye tests
  • Answer phones, verify insurance eligibility, and book appointments

Who you are:

  • Great at communicating clearly and effectively- in person, on the phone, and online. People should love speaking to you over the phone because you’re just so darn friendly.
  • A person that can work with numbers since you will be helping patients understand their copays and insurance benefits and will need to correctly calculate costs for glasses.
  • Able to project a professional, fashion-forward image
  • Self-starter with energy to spare
  • Detail-oriented to the point of neuroticism
  • Cool under pressure and capable of juggling a diverse set of responsibilities (including completing multiple assignments and handling a slew of customers vying for every drop of your priceless attention)

Other details:

  • Be able to work full days (9:25 am - 6:30 pm) on Tuesdays, Wednesdays, Fridays, and Saturdays (potentially on Thursdays too)
  • Follow the instructions below or your application will not be considered.
  • Please respond with a cover letter (specific to our posting and not a generic one) and resume
  • Please confirm that you will be able to work on Tuesdays, Wednesdays, Fridays, Thursdays, and Saturdays
  • Confirm that you are aware of your commuting distance

Job Type: Full-time


  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
Masks are required, HEPA filters and negative air pressure installed in the office, clear barriers are used at the reception desk, ozone machine used for after-hours sanitization.


  • High school or equivalent (Preferred)

Work Location: One location

Sierra Madre, CA 91024, US
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