Dispatcher

This position is contingent upon the award of the contract. Work is expected to begin July 1, 2022.


Working to direct the day-to-day operations, the Dispatcher must assist with organizing and conducting activities to ensure safe, cost-effective, and timely operating performance, tracks and reports sign in/sign out times, verify routes are timely and communicate service issues to the appropriate personnel. The position is performed within a call center environment, ensuring effective daily communication across operations. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication interaction with others.


Responsibilities and duties:

  • Collect all relevant information during phone calls with providers/clients
  • Assist in dispatching drivers and providing directions to scheduled routes
  • Assist drivers with problems or issues relating to scheduling
  • Report and record all incidents to the Project Manager/Supervisor, communicating effectively and efficiently
  • Provide outstanding customer service in answering phones and responding to inquiries and requests
  • Provide timely, appropriate, and candid feedback regarding driver performance
  • Monitor radio, telephone and on-road provision of service for quality
  • Monitor drivers time of departure, destination, and expected time of return
  • Establish rapport and conduct effective communication with providers while maintaining a customer-service oriented mindset
  • Ensure trips are assigned promptly, accurately and clients needs are met, and operation performance is maximized
  • Identify and recommend improvements in processes and procedures to management
  • Document all provider no shows and/or on-time-performance issues
  • Foster and influence positive morale within the team while providing quality customer service
  • Monitor daily system performance, evaluating for potential downtime or system centered issues
  • Review schedules and trip reconciliation daily

Qualifications:

  • High School Diploma or GED required
  • Candidate must successfully pass a criminal background check and DOT pre-employment drug screen
Posted
11/22/2021
Salary Range
$26,000.00 - 36,000.00
per Year
Salary range estimated by
Location
Allentown, PA 18103, US
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