Night Auditor

SUMMARY

Provides customer service to guests of the hotel by performing the following duties. this is for the night shift starting at 11 pm-7 am.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Greets, registers, suggestively sell rooms, issues room keys, assigns rooms to guests, and sets wake-up calls in an efficient, warm, and friendly manner.
  • Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures, and guest satisfaction.
  • Enters daily changes and balances accounts such as guest, house, guest tray, city ledger, and advance deposits. Resets system for the next business day.
  • Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced, and timely.
  • Enters information and prints night audit reports in an accurate and timely manner per night audit guidelines.
  • Ensures guest safety by following established security procedures including fire/tornado procedures, key security, and guest privacy.
  • Date stamps, sorts, and racks incoming mail, faxes, and messages.
  • Records and communicates guest special requests and problems to the appropriate department and ensures they are addressed in a timely and acceptable manner.
  • Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
  • Accurately checks out guests and communicates departures with housekeeping staff.
  • Accurately computes bills, collects payments, makes changes for guests, and makes deposits according to KHC cash handling procedures.
  • Makes, confirms and cancels reservations via telephone, computer, and in writing.
  • Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Posts charges such as room, food, liquor, or telephone to ledger.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
  • Maintains the cleanliness and organization of the hotel lobby and front desk area.
  • Washes, folds, and properly stores laundry (depending on business unit).

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Work Location: One location

Posted
11/21/2021
Salary Range
$24,000.00 - 30,000.00
per Year
Salary range estimated by
Location
Davenport, IA 52806, US
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