Customer Service Representative - Reno

Figure is transforming the trillion dollar financial services industry using blockchain technology.

In three short years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions.

Our mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best.

About the Role:

We are looking for driven, customer service oriented teammates, curious about innovative blockchain technology and financial services. In this role, you will provide product, technical and educational support to our potential and existing customers.

You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.

What You’ll Do:

  • Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
  • Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
  • Provide technical support and troubleshooting on a variety of potential issues
  • Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
  • Participate in new training and licensing programs to expand the team’s capabilities
  • Contribute to an exciting and vibrant office environment and team dynamic

What We Look For

  • BA/BS Degree preferred with 1+ years in a customer facing role
  • Confident, friendly and compassionate communication skills
  • Ability to become a licensed e-notary including passing the Figure and state required background check
  • Successfully complete the required compliance trainings
  • A quick and flexible learning style with the ability to navigate new technology platforms

Benefits To You:

  • Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents
  • Competitive salary and growth opportunities
  • Company quarterly performance based bonus
  • Equity stock options package
  • Employer funded life and disability insurance coverage
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits
  • Up to 12 weeks paid family leave
  • Continuing education reimbursement
  • Routine Team swag deliveries!'

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Work Location:

  • One location

Work Remotely

  • No

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 10 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Reno, NV 89501: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: One location

Company
Figure
Posted
11/21/2021
Salary Range
$22,000.00 - 32,000.00
per Year
Salary range estimated by
Location
Reno, NV 89501, US
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