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Technical Support Specialist

We are looking for an energetic, highly motivated Technical Support Specialist with excellent communication skills to join our team and to provide support for internal and external customer support requests. You'll engage with customers, providing email/phone/chat/video support. You will collaborate with other team members to help troubleshoot and resolve issues.

Provide outstanding technical customer support.
Use software tools to troubleshoot issues and support customers.
Use knowledge, research, judgment, troubleshooting, problem solving and professional discretion to answer customer's questions and solve issues.
Provide timely and accurate support while representing the organization in the most professional manner.
Prioritize customer support requests based on service priority and judgment.
Facilitate Zoom meetings to troubleshoot issues that require screen sharing.
Provide recommendations on increasing efficiency and enhancing customer satisfaction.
Perform QA/QC testing and reporting on products and services.


Experience with web-based platform support
Experience with CRM support/implementation/integration is nice to have
Experience with Microsoft Office products
Experience with Jira is nice to have

comprehensive benefit package including generous paid time off, a 15% contribution to a 403(b) and comprehensive health insurance.
Remote (prefer EST time zone)
SNI Technology
Salary Range
$35,000.00 - 60,000.00
per Year
Salary range estimated by
Charlotte, NC 28201, US