Customer Service Representative - Retail

Customer Service Representative - CSR Summary:
This position is responsible for maximizing an exceptional guest experience. In this exciting role, you are a key player in the development of positive culture, creating lasting relationships while ensuring that our customers & clients final selections, customization, and purchase of merchandise is processed, ordered and tracked. You will have the ability and proven track record to facilitate a great guest experience.

Job Requirements:

Customer Service Representative - CSR Qualifications:

  • High school diploma or equivalent
  • 3 years of previous customer service experience with a proven track record.
  • Intermediate computer literacy microsoft office & excel 
  • Attention to detail
  • Ability to work independently and multi-task with minimal supervision/self-motivated.
  • Ability to train and effectively develop a team. must be able to work well with others.
  • Willing to train the perfect candidate!

Customer Service Representative - CSR Perks:

  • Competitive pay based on experience
  • Exceptional advancement opportunities
  • Generous employee discount
  • Medical dental, vision
  • 401K retirement
  • Paid vacation
  • Paid Training

Customer Service Representative - CSR Responsibilities:

  • Ensure and Maintain daily & monthly ordering standards for store is continuously met .
  • Demonstrate strong leadership abilities, product knowledge (rugs, furniture, accessories, fabrics, etc.) along with excellent customer connection and customer relations.
  • Perform proactive and consistent follow-up in all areas related to sales, ordering processes and guest requests.
  • Participate in continuous training & motivate the customer service team with the ultimate goal of developing a "Superstar" customer service team.
  • Promptly solves guest concerns.
  • Perform opening and closing duties as directed by management
  • Accurately performs all systems functions and maintain operational standards

About Us:

Rug & Home is a leading high-growth home furnishings retailer with (5) locations across the Carolina's. Our mission is to provide a full-service home furnishings solution in a professionally designed showroom space. Rug & Home has been featured in numerous local and national publications, including Southern Living, Entrepreneur’s “6th Annual Hot 100: America’s Fastest Growing New Businesses," and was named the 2005 National Rug Retailer of the Year.

Rug & Home
Salary Range
$20,000.00 - 31,000.00
per Year
Salary range estimated by
Pineville, NC 28134, US
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