Service Manager

*

Rapidly growing Ocean Springs boat dealer is seeking a qualified candidate to effectively manage all aspects of boat service and parts. The Service Manager will oversee all aspects of communication with vendors and distributors, delivering new boats, answering customer calls and troubleshooting warranty issues.
Key Responsibilities

Oversee day-to-day service operations including scheduling and distribution of work for service technicians, vendors, and yard teams, utilizing in-house systems and other tools as required to generate and manage service tickets

Handle and resolve complex customer requests or complaints

Initiate and track service issues to completion

Oversee the hiring, training, and development of service technicians

Manage and promote the flow of information within the organization and to customers

Provide technical product expertise as required

Perform PDI on new vessels when they arrive from manufacturer and report any quality or defects to manufacture within specified timeframe

Coordinate new deliveries with customer(s) and train on specialized systems

Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.

Experience and skills

In-depth marine product knowledge, repair techniques and maintenance requirements

Familiar with best practices, concepts, and processes in the service management field

Problem-solving skills, especially in situations of high stress

Rely on critical thinking and experience to plan and accomplish goals

Strong customer service skills in the areas of handling disputes and treating customers with care

Ability to effectively multi-task several jobs at once

Ability to motivate others on a team and help them succeed

Work well with diverse personalities

Education and experience requirements

3 or more years in marine service-related management capacity

Advanced mechanical/electrical background preferred

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

License/Certification:

  • Driver's License (Required)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

Posted
11/14/2021
Salary Range
$44,000.00 - 81,000.00
per Year
Salary range estimated by
Location
Ocean Springs, MS 39564, US
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