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Family Support Case Manager

Job Title: Family Support Case Manager

Department: Family Support

Weekly Hours: 40 hours/week: 25 hours of direct care/week and 15 hours of administrative work/week

Proposed Schedule: Sunday-Thursday: flexible hours between 8am - 8pm to meet the needs of the families

_ Job Summary: _

The Family Support Case Manager is a liaison between the Department of Developmental Services and the families we serve. The Family Support Case Manager will help develop a family support plan and complete assessments to determine the needs of a family, both in the home and the community. The Family Support Case Manager will lead the implementation of the family support plan as well as assist the family in applying for MassHealth, Social Security, food stamps and other public benefits. The Family Support Case Manager will also attend meetings and advocate on behalf of the family.

Essential Job Functions:

  • Provides case management to families through the Family Support Center including assessments, short term and extended navigation services, financial allocation support and resource assistance
  • Assists families in the development and implementation of Family Support Plans including; assessments, goals and objectives.
  • Provides training to family members utilizing intervention strategies in home/community
  • Serves as liaison between family and the Department of Developmental Services as needed
  • Provides assistance in locating community resources and referrals as appropriate
  • Act as liaison between family and other service providers such as special education programs, health care providers and other community resources
  • Maintains timely and accurate documentation according to program and funding requirements
  • Provide a range of services, including information, referral, activities, and trainings, along with providing support to families to enable individuals with disabilities to remain in their own homes
  • Facilitates various social and recreational groups for families through the Family Support Center or via Zoom as needed
  • Conduct outreach on a regular basis to develop community partnerships

Job Type: Full-time

Pay: $18.00 - $21.00 per hour


  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance


  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

COVID-19 considerations:
The safety and well being of our employees is very important to South Shore Support Services. All employees are provided with adequate PPE. COVID screenings and temperature checks are conducted prior to entering any work locations.


  • High school or equivalent (Preferred)


  • Applied behavior analysis: 1 year (Preferred)
  • Case management: 1 year (Preferred)


  • Driver's License (Required)

Work Location: Multiple Locations

Salary Range
$32,000.00 - 44,000.00
per Year
Salary range estimated by
Weymouth, MA 02188, US