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System Administrator

Reports To: The IT Specialist III/System Administrator will report to the department head of Managed Services at Simple Helix in Huntsville, Alabama.

Job Overview: This position requires a firm grasp on general IT knowledge with the ability and initiative to learn quickly. Most of all, the position requires the candidate to be good with people and possess excellent communication skills.

Responsibilities:

  • Escalation points for Tier 1 and 2 IT Specialists
  • Resolve customer issues quickly and professionally
  • Ensure that escalated issues are addressed and resolved
  • Lead customer onboarding operations including migrations, setup, CMMC Compliance, etc.
  • Provide mentorship for Tier 1 and 2 IT Specialists
  • Support customer and internal servers along with applications
  • Build solutions for customers per customer requirements
  • On-call duty as rotation requires

Qualifications:

  • Expert with all Windows OS
  • Experience with MacOS
  • Experience with Linux
  • Advanced knowledge of O365, Azure, and Active Directory
  • Experience with virtualization technologies like VMWare
  • Experience with cloud-based solutions like AWS, Azure, Digital Ocean, etc.
  • Familiar with basic networking devices, such as firewalls and switches, with ability to quickly learn these systems
  • Excellent organization skillset
  • Excellent judgement and troubleshooting workflow
  • Excellent communication and customer service skills
  • Associates degree and 4 years experience preferred or Bachelor’s degree and 2 years experience preferred

Job Type: Full-time

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Education:

  • Associate (Preferred)

Experience:

  • Windows OS: 2 years (Preferred)
  • Mac OS: 2 years (Preferred)
  • Linux: 2 years (Preferred)
  • Azure: 2 years (Preferred)
  • Active Directory: 2 years (Preferred)
  • VMWare: 2 years (Preferred)

Work Location: One location

Company
Simple Helix
Posted
11/14/2021
Salary Range
$48,000.00 - 68,000.00
per Year
Salary range estimated by
Location
Huntsville, AL 35806, US