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Call Center Representative

Job Description
COVID-19 Vaccination

**In keeping with applicable laws, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Full vaccination will be required by December 1st, 2021 and proof of vaccination must be presented by start date, whichever is earlier. **

Job Description Summary
As a Support Specialist I for Integrated Customer Service you will be responsible for ensuring the Integrated Customer Service meet program deliverables by resolving customer inquiries during the first interaction and/or influencing customers via outbound campaigns. Key markers for success in this role will include a love for customer service and attention to detail.

Job Description

Responsibilities:

  • Ensure safe work environment
  • Live the CLEAResult Culture Code
  • Answer caller questions in a variety of channels utilizing scripts and your knowledge to resolve customer challenges
  • Identify customer needs and provide solutions
  • Outbound calls as needed including influencing customers
  • Ability to cross promote other products
  • Maintain accurate records in a database including properly documenting customer interactions
  • Consistently meet Key Performance Indicators (KPIs)
  • Contribute to process improvements in a team-based environment
  • Other responsibilities as required

Expectations:

  • Meet performance goals below as well as any other set by Supervisor
  • Maintain 92% or greater adherence
  • Maintain Quality Rating of 9 or greater
  • Sales per Hour/Conversion rates will be set depending on client
  • Approach each customer interaction with first call resolution in mind
  • Follow all published Standard Operating Procedures.
  • Maintain an expected level of professionalism whether in an office or in a remote location.
  • Learn new programs and tasks as needed to meet utilization goals set by Supervisor.
  • Uphold CLEAResult culture framework in personal performance and be an active contributor in developing the CLEAResult culture within the company

Qualifications:

  • Ability to follow all safety requirements
  • 0-1 years in customer service
  • Demonstrate resourceful and energetic approach with all interactions
  • Experience operating contact center phone software
  • Accurate computer keyboard and data entry skills
  • Experience with Microsoft office applications
  • Excellent listening, telephone, verbal and written communication skills are essential
  • Possess strong organizational skills with meticulous attention to detail
  • Resilient attitude and adaptive to change
  • Ability to work well in a fast-paced team environment and manage multiple tasks with continually changing priorities
  • Ability to work flexible hours; split shifts are required on an as needed basis. Schedule may change with minimal notice. Must be willing to work evenings & Saturdays
  • Bilingual English/Spanish a plus

Qualities:

  • Energetic
  • Resourceful
  • Resilient
  • Kind
  • Empathy
  • Patience

CLEAResult Rewards and Recognition:

- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service because we’ve all been there — needing help with our health plan and not knowing where to turn.
- 401 (k) with company match
- Paid vacation, sick and personal time
- 10 paid company holidays
- Paid Volunteer Time; giving back to our communities is important to us
- Discounts on home and auto insurance
- Employee Referral Bonus Program
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career

*Reasonable accommodations may be made for individuals with disabilities to perform the essentials functions of this position.*

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • What is the highest level of education you have completed?
  • Are you authorized to work in the United States?
  • Will you now or in the future require immigration sponsorship for work authorization (i.e. H-1B status)? If you’ll require the company to commence (“sponsor”) an immigration or work permit case in order to employ you, either now or at some point in the future, then you should select Yes.
  • In keeping with applicable laws, successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. Proof of full vaccination must be provided by start date. Are you able to meet this requirement? Please reply with one of the two options below: * Yes, I am fully vaccinated against COVID-19 * No, I am not vaccinated against COVID-19, but willing to be.
  • This position pays $15/hr with the opportunity to increase to $16/hr based on performance. Are you comfortable with this pay rate?
  • Do you have fast/reliable internet and a private work space to work remotely, temporarily, until we are able to reopen our offices?

Work Location: One location

Company
CLEAResult
Posted
11/14/2021
Salary Range
$22,000.00 - 31,000.00
per Year
Salary range estimated by
Location
Asheville, NC 28814, US