Breakdown Specialist

The Breakdown Specialist will oversee and manage equipment breakdowns from the ACT Maintenance facility.

Essential Duties:

· To oversee equipment breakdown’s.

· Serve as backup to Shop Scheduler when needed.

· Handle all inbound/outbound communications with drivers and vendors concerning over-the-road breakdowns.

· Maintains a direct line of communication with the Operations department and Fleet Managers regarding the breakdowns and report all breakdowns to the Maintenance Director.

· Maintains a direct line of communication with Safety Department while processing claim related repairs.

· Provide weekly / monthly analysis of breakdowns to Maintenance Director.

· Track and trend all chronic failures and report to Maintenance Director.

· Handle all customer service requests to have equipment that is dropped at customer locations repaired and report to Maintenance Director.

· Issue payment or P.O.’s for completed repairs.

· All repair work completed over the road to be entered in the Maintenance Module of the AS400 and invoices approved and sent to Accounts Payable.

· Assist with the orientation of new drivers on over-the-road maintenance procedures.

· Coach and counsel contractors on the appropriate use of equipment escrow accounts.

· Coach and counsel all drivers on the efficient operation of their truck.

· Maintain Qualcomm database and assist shop and drivers in diagnostics.

· All other duties as assigned by supervisor.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

COVID-19 considerations:
Yes we have a Covid-19 Safety Plan in place.

Ability to commute/relocate:

  • Kansas City, MO 64161: Reliably commute or planning to relocate before starting work (Preferred)


  • High school or equivalent (Preferred)

Work Location: One location

Salary Range
$30,000.00 - 61,000.00
per Year
Salary range estimated by
Kansas City, MO 64161, US
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