Customer Service Phone Support Representative

Remote position currently (intent is to go back into office in March, 2022)

*Must be Vaccinated for Covid-19*


8:00am - 4:30 PM

M-F 40 hours a week

Day to Day Responsibilities of this Position and Description of Project:

· Resolves incoming calls concerning members eligibility, benefits, provider information

· Composes routine and non-routine correspondence to answer benefits/provider inquiries in writing.

· Performs inventory reduction

· Reviews and analyzes member claims for accuracy as well as member education on how benefits are applied.

· Provide deductible and max out of pocket information.

· Provide status of a prior authorization requests.

· Other duties as assigned.

Required Skills:

  • Ability to use Outlook, excel and word
  • Ability to use multiple computer system to reference, read and document conversation
  • Typing/10 key proficient
  • Previous customer service experience
  • Dependability

Desired Experience

  • Dual monitor system usage
  • Previous customer service experience
  • Customer focused
  • Open to feedback
  • Communication Skills

Education Requirement: GED or higher

You may be asked to complete a brief Typing assessment online before being considered for the position.

Job Types: Full-time, Contract

Pay: $19.00 - $20.00 per hour


  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Redding, CA: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Please provide your email address for an online assessment to be sent to.


  • High school or equivalent (Preferred)

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19

Work Location: One location

Salary Range
$26,000.00 - 37,000.00
per Year
Salary range estimated by
Redding, CA 96001, US
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