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A fast-growing local delivery firm is looking for a Dispatcher to join the team. This individual must enjoy working in a fast-paced environment, be creative, and a self-starter. This would be a full-time position in our Western MA location. This person must be reliable and willing to work as part of a team. With the title of Dispatcher, you will be working under the direction of the Account Manager.

This position is based in Agawam, MA

Job Responsibilities:

· Exceed the expectations of customers by scheduling and dispatching drivers to pick up and deliver packages and loads withing customers’ time expectations and company’s pricing structure.

· Serve as the company’s centralized telephone communications point.

· Partial responsibility for van maintenance.

· Provide necessary direction, guidance and coaching for the drivers to ensure they meet the daily performance needs of each shift.

· Provides daily reports as part of the company’s accountability system.

· Make decisions to relieve and support drivers where there is a need to do so to service customers.

· Make sure drivers and equipment are always scheduled in the most efficient and cost saving way.

· Record all incidents, accidents, complaints and other actions reported by drivers.

· Ensure excellent working relationships and communications with customers.


· Must have 3 years’ experience working in service and dispatcher/scheduler environment.

· Experience with Xcelerator software a plus

· Must have basic computer and math skills.

· Capable of understanding priorities and managing time.

· Possess the ability to trouble shoot and problem solve.

· Must have experience supervising a team.

· Have the ability to work independently and in a fast-paced environment.

Job Type: Part-time

Pay: $16.50 - $21.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Holidays
  • Weekend availability


  • High school or equivalent (Preferred)


  • Dispatching: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location: One location

Salary Range
$29,000.00 - 39,000.00
per Year
Salary range estimated by
Agawam, MA 01001, US