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Front Desk Agent

Position Summary:

A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay.

A typical day as a hotel front desk agent, involves registering/checking guests in and out of their rooms, while accommodating any special requests.

Front Desk Agent must have high level of professionalism, effective decision making, and strong interpersonal and administrative skills.

Responsibilities include but are not limited to:

  • Perform all check-in and check-out tasks
  • Inform customers about payment methods and verify their credit card data
  • Register guests by collecting necessary information (like contact details, home address and email address)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with housekeeping staff about early departures, stayovers and late checkouts.
  • Confirm group reservations and make arrangements for any special requests for groups and event attendee.
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Handling cash payments
  • Maintain a clean and neat front desk area

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

  • Employee discount
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

Posted
11/14/2021
Salary Range
$22,000.00 - 27,000.00
per Year
Salary range estimated by
Location
Fort Lauderdale, FL 33316, US