Concierge/Resort Ambassador

What you will be doing

  • Greet and communicate cordially with guests, promptly and professionally.
  • Maintain an information file on hotel and local services and attractions and recommend them to the guest. Suggestively sell hotel amenities and services.
  • Act as a liaison between guests and hotel departments by making reservations and following up with special requests.
  • Maintain and oversee daily neatness and cleanliness of lobby area, front drive and public restrooms.
  • Make at least one call to each VIP during each shift to see if they require any additional assistance.

What we are looking for

  • High work ethic and self-initiative
  • Proven experience with strong customer service skills, including problem solving
  • Ability to work in a high pressure, sometimes stressful environment
  • Ability to focus on multiple tasks in a short period of time'

Work Location:

  • One location

Work Remotely

  • No

Job Type: Full-time

Pay: From $15.25 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Referral program
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • On call
  • Weekend availability

Ability to commute/relocate:

  • Santa Fe, NM 87501: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you have an in-depth knowledge of Santa Fe, NM and local attractions?


  • High school or equivalent (Preferred)


  • Customer service: 1 year (Preferred)

Work Location: One location

Santa Fe, NM 87501, US
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