CSR - Customer Service Representative

American Sleep Products is a leading national organization specializing in Durable Medical Equipment for PAP Supplies. We have an immediate opening for a CSR. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. A breakdown of your general duties include but are not limited to:

Duties and Responsibilities:

  • Process inbound order files from referral sources into the Brightree system.
  • Verify insurance benefits and obtain authorizations from payors as needed.
  • Review benefits with patients and discuss patient financial responsibility
  • Ensure all documentation is collected according to the company’s policy for file billing and maintain accurate records and notes in Brightree billing system.
  • Provide support concerning devices, accessories, and supplies for reps, patients and healthcare providers.
  • Manage assigned WIP orders to ensure accurate and timely billing.
  • Handle inbound and outbound calls to patients, payors, reps and prescribers in a timely, polite manner
  • Adhere to all policies and procedures to ensure the Company’s compliance with all local and national regulatory requirements – including but not limited to HIPAA, HQAA/Medicare, FDA and any other regulatory requirements.
  • Perform special projects as requested by management

Successful candidate will possess:

  • Positive attitude
  • People oriented
  • Energetic & self motivated
  • Excellent verbal & written communication skills
  • Computer literacy

Job Type: Full-time

Pay: From $16.00 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Preferred)


  • High school or equivalent (Preferred)

Work Location: One location

Salary Range
$22,000.00 - 31,000.00
per Year
Salary range estimated by
Jacksonville, FL 32256, US
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