Remote Retention Specialist

The Opportunity

We're looking for a Remote Retention Specialist, working in the IT (excluding Telecommunication) industry in Baltimore, Maryland, United States.

  • Collects and reviews all patient insurance benefit information from the payer, to the degree authorized by the SOP of the program.
  • Provides exceptional customer service to all internal team members, resolves any requests in a timely and accurate manner, escalates issues accordingly.
  • Maintains frequent phone contact with assigned payers.
  • Reports any reimbursement trends/delays to the supervisor.
  • Coordinates with inter-departmental associates, as necessary.
  • Communicates effectively to payers to ensure accurate and timely benefit investigations.
  • Works on problems of moderate scope where analysis of data requires a review of a variety of factors.
  • Exercises judgment within defined standard operating procedures to determine appropriate action.
  • Achieves or exceeds daily and weekly performance targets for BV completion.
  • Performs related duties as assigned.

Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.Let this be your day. Put their expertise to work for you. You deserve it!

Experience Required for Your Success

  • High School Diploma or GED required
  • 1+ year of customer service/call center experience
  • 1+ year of experience in a service-oriented position that requires attention to detail and basic computer skills
  • General knowledge of medical/pharmacy insurance
  • Ability to proficiently use Microsoft Excel, Outlook and Word
  • Ability to work remotely; typically receives little instruction on day-to-day work

Salary Range
$31,000.00 - 53,000.00
per Year
Salary range estimated by
Baltimore, MD 21276, US
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