Complaint Analyst

Job Description: Responsible for performing activities associated with the product complaint handling program.

Job Responsibilities:

  • Review initial complaint assessments for accuracy and completeness.
  • Review initial complaint for preliminary reportability assessment and determination of potential hazard
  • Work with departmental and interdepartmental personnel to ensure investigation activities yield the necessary information to determine the root cause of each complaint.
  • Provide root cause analysis for each complaint investigated.
  • Provide an assessment as to whether corrective or preventive action is required based on the outcome each complaint investigation.
  • Ensure customer complaints are being processed in a timely manner.
  • Ensure customer complaints are being processed in accordance with established company procedures and applicable regulatory standards.
  • Performs other duties as requested.Physical Demands and Work Environment: Physical Demands: While performing the duties of this job the employee will be sitting for extended periods, will need to use a computer/mouse/keyboard/monitor and will communicate and listen both in-person and over the phone. Work environment: The work environment is in an office setting and has a minimal noise level.

Job Requirement: * Bachelor’s Degree in related field required.

  • 2+ years’ experience in medical device industry or other FDA regulated industry.
  • Experience in failure analysis and scientific methodology will be required.
  • Ability to manage multiple issues, be organized, and manage timely workflow is required.
  • Strong attention to detail and accuracy.
  • Must possess the ability to effectively communicate in written and oral format.
  • Must be a team-player, possess outstanding customer service skills and be self-motivated

. * Acts with a sense of urgency, illustrates ambition and drives for completion of tasks and projects.

  • Must have the ability to initiative and develop creative solutions.
  • Possess the ability to manage time and prioritize critical priorities.
  • Must demonstrate the ability to increase knowledge.

Job Type: Contract

Salary: $20.00 - $24.00 per month

Experience:

  • years’ experience in medical device industry or other FDA re: 2 years (Required)

Education:

  • Bachelor's (Required)
Company
Workway
Posted
11/06/2021
Salary Range
$39,000.00 - 68,000.00
per Year
Salary range estimated by
Location
Milwaukee, WI 53224, US
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