Mortgage Loan Processor

East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China — East West Bank is committed to helping their customers' enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.

As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.

East West Bank is currently seeking a Loan Processor. The Loan Processor is responsible for reviewing loan applications for completeness and accuracy, verifying supporting income, asset and liability documentation. The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers, since this position is their main point of contact.

As a valuable East West Bank team member, your duties (not limited to) will include:

· Processes loan applications for Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed in order to complete loans)

· Uses knowledge of title conditions to work with Mortgage Loan Officers, escrow/title, and customers to resolve pending conditions and stipulations

· Obtains and reviews documents for compliance with loan conditions with the Mortgage Loan Offers (i.e., coordinates with buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional documentation, complete loan submissions and perform closings)

· Maintains system accuracy, issues proper disclosures as required by federal regulatory compliance and reviews rate lock and point objectives for accuracy

· Performs other duties as assigned


· Minimum 5 years of Experience in mortgage loan processing

· At least 5 years of computer experience, preferable with Encompass automated origination system

· Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience

· Excellent organizational skills (ability to prioritize) preferred

· Excellent written and verbal communication skills preferred

· Solid analytical and problem solving skills preferred

Job Type: Full-time

Pay: $31,837.00 - $62,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift


  • Encompass: 1 year (Preferred)
  • Loan processing: 1 year (Preferred)

Work Remotely:

  • Temporarily due to COVID-19
East West Bank
Salary Range
$37,000.00 - 48,000.00
per Year
Salary range estimated by
New York, NY 10022, US
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